Refund Policy
Last updated: July 20, 2026
Payments are handled by Paddle
Our order process is conducted by Paddle.com, our merchant of record. Paddle handles checkout, invoicing, sales tax and refunds on behalf of Jan Thér, sole trader (IČO 01465694, VAT ID CZ9010073479), registered in the Czech Republic. Any refund we approve is issued by Paddle to the original payment method.
Paddle provides customer service for payment related inquiries. You can also reach them directly through the link in your receipt email.
Subscriptions and billing
AppVitals is billed as a monthly subscription that renews automatically at the end of each billing period. The price of the analytics plan follows your apps' monthly recurring revenue as described on the pricing page; the App Store plan is a separate flat monthly subscription.
You will always see the exact price, including any applicable tax, before you confirm a purchase in the checkout.
Cancelling your subscription
You can cancel any subscription at any time in the app under Billing. Cancellation takes effect at the end of the paid period: you keep full access until then and the subscription simply does not renew.
We do not issue partial refunds for the unused remainder of a billing period after cancellation, except where this policy or applicable law says otherwise.
14 day money back guarantee
If AppVitals is not what you expected, contact us within 14 days of your first purchase of a plan and we will refund it in full. This applies once per customer per plan type and covers your first payment only, not later renewals.
This guarantee also satisfies the statutory withdrawal window that applies to consumers in some jurisdictions, so you never lose that protection by starting to use the service right away.
Forgotten renewals
If a subscription renewed and you meant to cancel, contact us within 7 days of the renewal charge. As long as the service has not been meaningfully used in the new period, we will refund the renewal as a courtesy.
Billing errors and duplicate charges
Duplicate charges, charges after a confirmed cancellation and any other billing error on our side are always refunded in full. Tell us and we will fix it.
Service problems
If a fault on our side prevented you from using the service for a significant part of a billing period, contact us. We will offer a pro rata refund or credit for the affected time, assessed case by case.
Plan changes
Upgrades take effect immediately and the difference is prorated automatically in the same invoice cycle. Downgrades and cancellations apply from the next period; we do not refund the difference for the current period.
How to request a refund
Email [email protected] from the address on your account and include the receipt or transaction number from Paddle. We reply within a few business days.
Approved refunds are returned by Paddle to the original payment method, typically within 5 to 10 business days depending on your bank.
Chargebacks
Please contact us before disputing a charge with your bank. A chargeback freezes the payment on Paddle's side and usually takes far longer to resolve than a direct refund request; we can almost always sort things out faster together.
Your statutory rights
Nothing in this policy limits any rights you have under applicable consumer protection law. Where local law grants you a broader remedy than this policy, the law prevails.
Changes to this policy
We may update this policy from time to time. The version published on this page applies to purchases made after it takes effect; material changes will be announced in the app.
Operator
Shopify is a trademark of Shopify Inc. AppVitals is an independent product and is not affiliated with, endorsed by or sponsored by Shopify Inc.